Refund policy

Email us at michinoekijapan@tsujita-group-jp and we will be happy to walk you through the process.
-When we receive your claim to cancel your order before your order is dispatched, we will refund the original order.
-No refund after your order is dispatched or for the past order.
- If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we'll make it right by replacing the product or making a refund

The customer is responsible for all shipping and handling charges incurred when shipping product back to us, unless the item is faulty.

MICHINOEKI JAPAN is not responsible for parcels that are lost or misdirected when being returned to us. Retain your return tracking number for your records.